Safety is our number one priority. Prepaid flights cancelled by us, the operator, will be fully refunded. We do fly in light rains and winds, and our experienced pilot makes the decision on whether or not we fly based on if it will be safe flight that will provide you with an enjoyable tour. We reserve the right to cancel or change any flight itinerary as weather conditions require
We suggest purchasing Travel Insurance to cover any unforeseeable occurrences that may force you to cancel your tour outside of our 14 or 30 day cancellation period.
Cancellation policy for Anan Wildlife Observatory bear viewing tours cancellations must be made more than thirty (30) days prior to the scheduled tour in order to receive full deposit less a 5% processing fee.
Cancellation policy for all other tours and charters must be made more than fourteen (14) days in advance will be fully refunded less a 5% processing fee. Last-minute cancellations with less than fourteen (14) days’ notice are non-refundable.
Failure to meet the representative of Family Air Tours at your scheduled time and location will result in the loss of deposited funds and any remaining balance due will be charged to your credit card.
If you have any questions regarding our cancellation policy, please call us at 907-247-1305 or email us at firstname.lastname@example.org.